Returns Policy

Wholesalelocks.com wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing. We have 30 years of field experience and can help you choose the correct product for your application! Call us at 1-800-508-6889 or 952-435-5003.

In the event that you are unhappy with your purchase, we accept authorized* returns in their original condition and packaging within 30 days of shipment. We will refund the purchase price less restocking charge. Restocking charges vary by item and with a minimum of 25% of the original price. Original shipping charges are not refundable. If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. You are responsible for return shipping costs. *You must e-mail us at dave@wholesalelocks.com to receive authorization for all returns. Unauthorized returns will not be accepted.

For items damaged during shipping, contact us immediately for further instructions. To process an exchange or a return on damaged items you MUST keep the original box and all packaging. Wholesalelocks.com will assume the return shipping charges for defective products. As with all returns, please email us at dave@wholesalelocks.com to receive authorization or simply refuse the shipment if the damage is evident at the time of delivery.

Refusal of Delivery:
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.

Backordered Items:
Wholesalelocks.com makes every reasonable effort to maintain sufficient stock on hand, however availability is sometimes affected by our supplier. Should an item in your order be currently out of stock, we will contact you via phone and/or email. You will be provided with information regarding alternate colors or styles that would allow immediate shipment, as well as the opportunity to ship items separately or wait for the backordered item.

Sorry, we do not have a print catalog. If you do not see an item you are looking for, please give us a call at 1-800-508-6889 or 952-435-5003. We will be happy to assist you.